Why are the prices higher online?

The prices are in the most part 10% higher online. This is to cover the cost of time picking the order, packaging materials and delivery expenses. Once you have evaluated your travel and time expense we’re confident that you’ll find that the higher price hasn’t actually cost you any extra at all.

Could you refund the items not picked and despatched?

We first charge the card only after the order is picked so if there is anything not picked the correct amount only is charge so no refunds are necessary.

How has payment failed; we already paid online?

We only charge funds to the card after the order is picked so the payment can potentially not clear after you have successfully gone through the checkout. The most common reason for the payment failing is that the address or security number submitted does not match the bank’s records.