Refund and Returns Policy

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OccasionCards.uk – Returns & Refund Policy

Last Updated: January 2026

Thank you for shopping with OccasionCards.uk. We hope you’re delighted with your purchase — but if you need to return an item, we’re here to help.

If you have any questions about returns or refunds, please contact us at occasioncards238@gmail.com.

1. Can I Return an Item?

You can request a return within 7 days of receiving your order if the following conditions are met:

✔ The item has not been opened, used, or damaged
✔ It is in perfect, re-saleable condition with all original packaging
✔ You include your order number, full name, and address with the return

Items returned outside the 7-day period or in an unacceptable condition may not be eligible for a refund.

2. Items That Cannot Be Returned

You cannot return products that:

❌ Have been opened
❌ Have been used
❌ Are personalised or custom-made (if applicable)
❌ Are supplied for hygiene reasons once opened

This does not affect your statutory rights under UK consumer law.

3. How to Return an Item

Please follow these steps:

  1. Include a note with your order number, full name, and shipping address inside the package.

  2. State whether you want a refund or an exchange.

  3. Return the item to:

OccasionCards.uk Returns
238 Walworth Road
London
SE17 1JE
United Kingdom

We recommend using a tracked delivery service and retaining proof of postage, as return shipping is at your own cost unless the item is faulty.

4. Returns Postage & Responsibility

  • You are responsible for return postage costs and risk during return transit.

  • If the item is faulty, incorrect, or damaged on arrival, we will cover return costs — please contact us first at occasioncards238@gmail.com.

  • Original delivery charges are not refundable unless we are at fault.

5. Faulty or Damaged Items

If your item arrives damaged or defective, please:

📩 Email occasioncards238@gmail.com with:

  • Photos of the damage/fault

  • Your order number

  • A description of the problem

We’ll review your case and advise the next steps, which may include a replacement or refund.

6. Refund Processing

Once we receive and inspect your return:

✔ You’ll receive a confirmation email
✔ Refunds will be made to the original payment method
✔ Please allow up to 7 working days from receipt of the return for processing

Refund amounts will reflect the returned products only; shipping costs are non-refundable unless the return is due to our error or a faulty item.

7. Exchanges

If you want to exchange an item:

✔ Please indicate this on your return note or email
✔ Exchanges are subject to item availability
✔ We will contact you if there is any difference in pricing

8. Statutory Rights

Nothing in this policy affects your statutory rights under UK law. You still have the right to a refund if goods are not as described, damaged, or not fit for purpose.

If you have any questions about this policy or need help returning an item, please contact us at:

📧 occasioncards238@gmail.com

📞 (Optional – if you use a phone number)

Thank you for shopping with OccasionCards.uk!